Introduction
At Public Frame Photography, we strive to provide exceptional photography services and ensure your complete satisfaction. We understand that circumstances can change, and this refund policy outlines our guidelines regarding deposits, payments, cancellations, and refunds for our various photography services.
Please review this policy carefully before booking our services. By making a booking with Public Frame Photography, you agree to the terms outlined in this refund policy.
General Booking and Payment Terms
For all photography services, we require:
- A signed service agreement specific to your booking type
- A non-refundable booking deposit to secure your date (typically 25-50% of the total service fee, depending on the type of service)
- Full payment of the remaining balance by the agreed-upon due date specified in your service agreement
All payments are accepted in British Pounds (GBP) via the secure payment methods offered on our website, including credit/debit cards and bank transfers.
Portrait and General Photography Sessions
Deposits and Payments
For portrait sessions and general photography bookings:
- A 25% non-refundable deposit is required to secure your booking date and time
- The remaining balance is due on the day of the photography session
Cancellations and Refunds
Our cancellation policy for portrait and general photography sessions is as follows:
- Cancellations made 14+ days before the scheduled session: Full refund of any payments made, excluding the non-refundable deposit
- Cancellations made 7-13 days before the scheduled session: 50% refund of any payments made, excluding the non-refundable deposit
- Cancellations made less than 7 days before the scheduled session: No refund will be provided
Wedding Photography
Deposits and Payments
For wedding photography bookings:
- A 50% non-refundable deposit is required to secure your wedding date
- The remaining balance is due 30 days before the wedding date
Cancellations and Refunds
Due to the exclusive nature of wedding bookings, our cancellation policy is as follows:
- Cancellations made 90+ days before the wedding date: Full refund of any payments made, excluding the non-refundable deposit
- Cancellations made 60-89 days before the wedding date: 50% refund of any payments made, excluding the non-refundable deposit
- Cancellations made 30-59 days before the wedding date: 25% refund of any payments made, excluding the non-refundable deposit
- Cancellations made less than 30 days before the wedding date: No refund will be provided
Postponements
If you need to postpone your wedding:
- Postponements requested 60+ days before the original wedding date: Your deposit can be transferred to the new date, subject to our availability
- Postponements requested less than 60 days before the original wedding date: Your deposit may be transferred to the new date at our discretion, subject to availability
If we are not available on your new date, the booking will be treated as a cancellation according to the above policy.
Commercial Photography
Deposits and Payments
For commercial photography bookings:
- A 50% non-refundable deposit is required to secure your booking
- The remaining balance is due within 7 days of project completion, before the delivery of final images
Cancellations and Refunds
Our cancellation policy for commercial photography is as follows:
- Cancellations made 14+ days before the scheduled session: Full refund of any payments made, excluding the non-refundable deposit
- Cancellations made 7-13 days before the scheduled session: 50% refund of any payments made, excluding the non-refundable deposit
- Cancellations made less than 7 days before the scheduled session: No refund will be provided
For larger commercial projects with custom pricing, specific cancellation terms will be outlined in your service agreement.
Photography Workshops
Registration and Payments
For photography workshop registrations:
- Full payment is required at the time of registration to secure your place
Cancellations and Refunds
Our cancellation policy for workshop registrations is as follows:
- Cancellations made 30+ days before the workshop date: 75% refund of the registration fee
- Cancellations made 14-29 days before the workshop date: 50% refund of the registration fee
- Cancellations made less than 14 days before the workshop date: No refund will be provided
You may transfer your registration to another person at no additional cost, provided you notify us in advance with the new attendee's details.
Workshop Cancellation by Public Frame Photography
If we need to cancel a workshop due to insufficient enrollment, instructor illness, or other unforeseen circumstances:
- You will receive a full refund of your registration fee, or
- You may transfer your registration to another workshop date, if available
Please note that we are not responsible for any travel, accommodation, or other expenses you may have incurred in relation to a canceled workshop.
Weather Considerations and Rescheduling
For outdoor photography sessions:
- If weather conditions are unsuitable (heavy rain, snow, or extreme weather), we reserve the right to reschedule the session to ensure the quality of your images
- Rescheduling due to weather will be done at no additional cost
- The determination of "unsuitable weather" will be made at our professional discretion
If a session needs to be rescheduled due to weather, we will work with you to find an alternative date within 90 days of the original booking. If no suitable date can be agreed upon within this timeframe, our standard cancellation policy will apply.
Client Rescheduling
If you need to reschedule your photography session:
- Rescheduling requests made 14+ days before the scheduled session: One free reschedule to a new date within 90 days, subject to availability
- Rescheduling requests made 7-13 days before the scheduled session: Rescheduling fee of £50, new date must be within 90 days
- Rescheduling requests made less than 7 days before the scheduled session: Treated as a cancellation; new booking and deposit required
For wedding photography, different rescheduling terms apply as specified in the "Postponements" section above.
Dissatisfaction with Services
Your satisfaction is our priority. If you are dissatisfied with your photography services:
- Please notify us in writing within 14 days of receiving your images, specifying the nature of your dissatisfaction
- We will make reasonable efforts to address your concerns, which may include editing adjustments, a partial refund, or a complimentary re-shoot (at our discretion)
Please note that artistic style, creative choices, and subjective preferences are not valid grounds for refunds. We encourage reviewing our portfolio thoroughly before booking to ensure our style aligns with your expectations.
Digital Product Purchases
For digital products purchased through our website (presets, templates, online courses, etc.):
- Due to the digital nature of these products, all sales are final and non-refundable once the digital content has been downloaded or accessed
- If you encounter technical issues with accessing or downloading your purchase, please contact us within 7 days for assistance
Print Orders and Physical Products
For physical products such as prints, albums, and frames:
- If you receive a damaged or defective product, please notify us within 7 days of receipt with photographs of the damage
- We will replace damaged items at no additional cost
- Custom-designed products (such as albums) require your approval before production; once approved, any changes may incur additional fees
Please note that slight variations in color between digital images and printed products are normal and not considered defects.
Refund Processing
When a refund is approved:
- Refunds will be issued using the same payment method used for the original transaction
- Processing time for refunds is typically 5-10 business days, depending on your payment provider
- All refunds will be issued in British Pounds (GBP)
Force Majeure
Public Frame Photography will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control (Force Majeure Event), including but not limited to:
- Natural disasters or severe weather events
- Public health emergencies or government restrictions
- Acts of terrorism or war
- Equipment failure or theft
- Photographer illness or injury
In the event of a Force Majeure Event preventing us from providing services, we will make reasonable efforts to:
- Reschedule your session or booking to the earliest available date
- Provide a substitute photographer of similar skill and style, if appropriate
- Issue a refund if the above options are not possible or acceptable
Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions about this refund policy, please contact us at:
Public Frame Photography
6 Tara Isle North
Lilyshire PE21 8PT
United Kingdom
Email: [email protected]
Phone: +44 6486 637001
